Refund policy

We want you to love your purchase from Emelri Collective, but we understand not every purchase will work out! If you’re not completely satisfied, we accept returns for store credit only, under the following conditions:

Returns

  • Returns must be requested within 14 days of delivery.

  • Items must be unworn, unwashed, and in original condition with all tags attached.

  • Items showing any signs of wear, washing, odors, or damage will not be accepted, and will be sent back to the customer. (i.e. makeup/ deodorant stains/ stains of any kind, cigarette smell, pet hair, perfume, etc.)

Store Credit

  • Approved returns will receive store credit only in the form of an Emelri Collective gift card.

  • Store credit does not expire.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Items purchased at a discounted rate of 30% or more and items in a SALE category are FINAL SALE.

  • Accessories (jewelry, hats, shoes, bags, etc.)

  • Due to hygiene reasons, bodysuits, swimwear, leggings, etc, will not be accepted.

  • Gift cards

Exchanges

  • To exchange an item, please email us at info@emelricollective.com, and we’ll be happy to help you get the correct size. 

  • Once the original item has been returned back to us, and approved, we will process the return and mail out the new one.

  • Customers will be expected to pay the difference if it is not an even exchange.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us at info@emelricollective.com within 3 days of delivery with photos so we can resolve the issue.

  • Color variation of merchandise due to computer monitor resolutions, lighting, and photography lenses do not qualify as damaged. 

Return Shipping

  • We will provide you with a prepaid shipping label to use for the return that will be deducted from your store credit (flat fee of $7.95).

  • Once we receive the item(s) and see that they are in the original condition with the tags attached, we will process the store credit or exchange within 7-10 business days.

  • Failure to drop off the return at the nearest carrier location within 5 business days will result in a 50% reduction of the store credit amount. If the items are NOT in their original condition, we will NOT be able to process a store credit, and the item will be returned to you.

  • You must complete the return form found in our Returns Portal before mailing back your items.

  • Once we receive your return, please allow 7-10 business days for us to process your return. Once processed, your store credit will be emailed to you.